Your privacy matters to us. This Privacy Policy explains what personal information bet 11 collects from players in the Philippines, how we use it, and the steps we take to keep it safe. Please read this page carefully so you know exactly how your data is handled every time you use our platform.
When you register and use bet 11, we collect certain personal information that is necessary to operate your account and deliver a safe, smooth gaming experience for players across the Philippines. The information we gather falls into three main categories: information you provide directly, information generated by your use of the platform, and information we may receive from payment processors or identity verification partners. We collect only what is reasonably needed — we do not ask for information that has no clear purpose in running your account or complying with applicable Philippine regulations. Understanding what we collect helps you make informed decisions about your use of the platform.
We use this information to verify your identity, process deposits and withdrawals in Philippine pesos, personalise your experience on the platform, detect and prevent fraud, and comply with our obligations under Philippine law. We do not use your data to make automated decisions that would significantly affect your rights without human review. If you have questions about what specific data we hold about your account, you may contact us at [email protected] at any time.
bet 11 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary to fulfil the stated purpose. All third parties who receive your data are required to handle it with the same level of care and confidentiality that we apply internally. We regularly review our data-sharing arrangements to ensure they remain appropriate and proportionate to the needs of our Philippine player base.
We share the minimum necessary payment details with licensed payment processors and e-wallet providers to complete your PHP deposits and withdrawals. These partners are bound by strict data handling agreements and Philippine financial regulations. They are not permitted to use your data for any purpose beyond processing your transaction.
To comply with Know Your Customer (KYC) requirements, we may share identity documents with accredited verification service providers. This process is required by Philippine regulations to prevent underage gambling and financial fraud. Verification data is used solely for compliance purposes and is not retained beyond the legally required period.
We may be required by law to disclose certain account or transaction information to Philippine regulatory or law enforcement authorities when lawfully requested. We will always seek to limit such disclosures to what is strictly required and will notify you where permitted by law. We do not proactively share data with government bodies beyond our legal obligations.
We apply a range of technical and organisational security measures to protect your personal information from unauthorised access, loss, or misuse. All data transmitted between your device and the bet 11 platform is encrypted using industry-standard protocols. Access to personal data within our organisation is restricted to staff who need it to perform their role, and all such staff are trained in data handling best practices. We conduct regular security reviews and vulnerability assessments to maintain the integrity of our systems. In the unlikely event of a data breach that affects your rights, we will notify you and the relevant Philippine authorities in accordance with applicable law.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal, regulatory, and audit obligations under Philippine law. Transaction records are typically retained for a minimum of five years in line with anti-money laundering requirements. If you request account closure, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law. You may request details of our retention schedule by contacting [email protected].
Under Philippine data privacy law, you have clear rights over your personal information.
If you have any concerns about how bet 11 handles your personal data, our support team is ready to help. You can also visit our FAQ page for quick answers about account security and data use.